Care managers
A dedicated point of contact for each patient — monthly check-ins, care-plan follow-through and coordination.
Our approach
AI-guided care. Delivered by people.
We combine technology that understands each patient with a care team that knows them by name. The result is care that is personal, consistent and focused on what each patient needs next.
How our AI works
Every patient gets a plan built for them.
Our AI brings together what we know about each patient — conditions, medications, monitoring data, screening results and history — and helps the care team decide what matters most for that person, right now.
Understands the individual
Care plans, goals and education are tailored to each patient’s conditions, circumstances and preferences.
Spots change early
Monitoring data and check-in responses are reviewed continuously, so worsening trends are flagged before they become emergencies.
Prepares every conversation
Before each call, care managers see what has changed and which topics matter most for that patient this month.
Clinicians make the decisions
AI informs; people decide. Our nurses and care managers, and the patient’s physician, are responsible for every clinical decision.
The care team
Real people who know each patient by name.
Technology makes our team more effective. It doesn’t replace them.
Nurses
Clinical review of monitoring data and escalation to the physician when readings or symptoms need attention.
Behavioral health specialists
Care managers and consulting psychiatry supporting patients’ mental and emotional health.
The patient experience
What care feels like for a patient.
- 01
A welcome call
The care team explains the program and answers questions before the patient agrees to join.
- 02
A personal plan
Goals are set together, based on the patient’s conditions and what matters to them.
- 03
Simple devices
If monitoring is part of the plan, devices arrive ready to use, with help to set them up.
- 04
Steady check-ins
The same care manager calls each month and follows up on anything that has changed.
- 05
Connected care
Their physician stays informed, and help arrives quickly when something isn’t right.
Privacy and security
Patient information is handled with care.
Healthcare data demands the highest standards. Our processes are designed around HIPAA requirements.
HIPAA-focused processes
Business associate agreements with every partner organization.
Access on a need-to-know basis
Team members see only the information they need to care for their patients.
Consent first
Every patient is informed about the program and consents before enrolling.
See our approach in action.
We’ll walk you through how care works for your patients or members.